General Information

Orders, Order Artwork, Virtuals / Mock-up Requests & Sales Inquiries

1) Orders - Please email all orders, purchase orders to We prefer artwork to be sent at the time of your order.

2) Order Artwork - We prefer artwork to be sent at the time of your order to If artwork is sent after, please send it to and Be sure to include your company name and PO number. For Large Art files, please send them through Dropbox, Google Drive or Wetransfer (free to use).

3) Virtuals / Mock-up Requests -IMPORTANT, All Virtuals requests must be sent to for us to fulfill these requests. 

4) Sales Inquiries - For All sales inquiries (product info, current pricing, current inventory) you can check or industry search engines (SAGE, ESP, Distributor Central, Promobullit) or email us at

Standard Production Times

Refer to individual product pages for production times. Most blank products ship in 1 day and decorated products ship in 5 days after approval of artwork and credit. Seasonal fluctuations and size of order may affect production times.
For decorated products we also offer 24hr express ship, 48hr quick ship, 72hr fast ship skus.


Artwork can be submitted as vector line art with all text converted to outlines, curves or paths.

Vector or raster artwork may be submitted with a resolution of 150 - 300 dpi or larger, designed at 100% print size. File must be in EPS, AI or PDF format. We also sublimate photos, pictures which are available in high res JPEGS.

Art files sent in with RGB colours or Hex Codes will be converted to CMYK. Please note colours may change slightly after conversion.

If artwork needs to be recreated or vectorized, artwork charges will apply at $12.50(g) per hour. Minimum 1 hour. These charges will be acknowledged before proceeding with this service.

Electronic Proofs

First proof is at no charge. Additional proofs will be at a cost of $12.50(g).

Imprint Size and Pricing

Imprint size varies by product. See the product details page for imprint area.

Forms of Decoration

We offer 4 forms of decoration in-house:
- Sublimation (full color edge to edge printing). Our most popular form of decoration. 90% of our orders are with sublimation decoration
- Heat transfer printing (recommended when a design is a picture or requires finer details
  which may not be desirable from silk-screen process)
- Digital printing (recommended on retractable banners)
- Laser Etched Patches (offered on our Luxurious premium blankets)


While we make every effort to keep our prices valid till end of 2023, some things are beyond our control such as rising costs in commodities. For up to date pricing please consult your distributor or refer to


We are a manufacturer and most of our line is made to order. 
If the product is decorated, it is non-returnable.
If the product is not decorated, and is made to order product, it is non-returnable.
If the product is not decorated and as in imported item, item is returnable within 15 days of the shipment of the goods. Product must have an R.A. number in order to be returned. Returns are subject to a 20% re-stocking fee with a minimum charge of $ 50 (c).  

Please ensure you are ordering the right product before placing an order.


+/- 10% quantity shipped is considered complete for decorated orders.
Exact quantity shipping is charged at $25 (g).

Note: Orders will ONLY be put into production AFTER approval of artwork and approval of credit.

LTM - Less Than Minimum For Decorated Orders 

We will process orders for less than minimum quantity for an additional cost of $10(k). Setups and other order charges are extra.

Non-imprinted Products 

Refer to blank product details page. For blank product, there are no minimums.

Private Labelling 

Private labelling is available to distributors. Distributors to provide their own private labels. We will sew on your private labels for $0.63 / ea (G). 100 pieces minimum.  Made in Canada items only. For a list of label manufacturers, visit


Packaging details can be found HERE


No charge for samples under $30 net. Any amout higher is billed at EQP (End Quantity Pricing) Net pricing. Samples are non-returnable. Provide your courier account# (UPS, FEDEX, PUROLATOR, ETC) to ship samples OR for prepaid shipping of samples, we charge $15 Ground Shipping or $20 Overnight Shipping.

Spec Samples (Pre-Production Samples)

Spec Samples (Pre=production Sample) are available. Cost of spec sample is $50 net (includes the setup charge) + cost of product net pricing + $20  for overnight shipping via Fedex or UPS (when applicable). You don't pay the setup charge again during bulk production.

Drop Shipments

Multiple locations are $12.50 (g) per location, after the 1st one.


Preferred method of payment is credit card. Net 30 days only to approved accounts. Orders are only processed after credit approval. Orders for accounts not in good standing will not be processed.

Trademark and Logos

Customers assume full responsibility in determining legal rights of the trademark and logos used in their orders. All artwork, trademarks, and logos shown here are not intended to represent that the products are endorsed or produced for their respective owners, but for demonstration purposes only.

© 2023. FIEL - Fairdeal Import & Export Ltd. All Rights Reserved.